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Sky Pacific Fiji

Frequenty Asked Questions

What is SKY Pacific?

SKY Pacific is the South Pacific's leading pay TV service, delivered via satellite to countries across the region.

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What should I do if my decoder is faulty and my account is disconnected?

Bring in your decoder to SKY Pacific for checks and repairs. If the decoder is fixable, you then pay any remaining arrears on your account; reconnection fee of $11; one month subscription of $55; and one month equipment rental fee of $11 (if you are on the Rental Package). If your decoder is beyond repair, click here for more options

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What is Sun Outage?

A sun outage, sun transit or sun fade is an interruption or distortion of geostationary satellite signals caused by interference from solar radiation. The effect is due to the sun's radiation overwhelming the satellite signal.

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What countries can access SKY Pacific?

Our satellite footprint covers 12 countries in the South Pacific and SKY Pacific is available for access in each of these countries:

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How can I get SKY Pacific?

You will need to invest in a SKY Pacific satellite kit, comprising of a satellite dish, a receiver or set top box, a remote, an access card and other accessories.

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What is the cost of getting SKY Pacific?

There are 2 major cost components for SKY Pacific:

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What information do I need to provide when applying for SKY Pacific?

1.    Certified copy of a valid ID - please note that we only accept your current driver's license, passport or FNPF membership card. We do not accept employment ID cards or any other form of ID.

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What's the difference between the 2 models of SKY Pacific decoders?

SKY Pacific has 2 types of set-top boxes available to subscribers. The older model, normally referred to as DMT, is capable of operating on an MPEG-2 platform.

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What sized satellite dish is suitable for me?

Please refer to table below for the most suitable sized satellite dish for your country of residence:

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Can I pick and pay for only selected channels?

No, if you are a residential customer. SKY Pacific is not yet a tiered pay TV service

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