Customer Care Centre
SKY Pacific has Customer Care Centres in Suva and Lautoka in Fiji and is represented by partner companies in Tonga, Samoa, Cook Islands, Tokelau, Niue and American Samoa.
In Fiji, our headquarters is located at 29 Gladstone Rd, Suva.
Our branches are located at 15 Vesi Crescent, Waiyavi, Lautoka & Office 4, Aerotown Mall, Namaka, Nadi.
Visit our Customer Care Centres for the following services:
- Queries on products and services
- Lodgement of application form
- Payments for subscriptions, pay-per-view events, equipment and accessories
- Diagnosis and repair of faulty equipment and accessories
- Re-connection of disconnected accounts
- Lodgement of complaints and compliments on our services
- Brochures, flyers and information on special promotions and broadcast events
Call Centre
We have trained customer service reps available on the phone, from 8:30am to Midnight, everyday, all year round. Call or e-mail us today on +679 - 3307510 and our CSRs will assist you with:
- Applying for SKY Pacific - residential or commercial
- Billing queries
- Quotations and prices
- Channels and program schedules
- Pay-per-view orders and activations
- Account re-connections
- Temporary disconnections
- Technical queries or problems
- Program information
- Complaints and compliments
- General Fiji TV queries
You can also email us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it , with a copy to This e-mail address is being protected from spambots. You need JavaScript enabled to view it with the following details:
- Account Name
- Phone Number
- Residential Address
- Describe your query
We always strive to provide you with excellent customer service. However, if this fails to meet your expectation, we will appreciate your feedback so we can continue to improve our services to you.
