Saqamoli Plan

1) How often should I make a payment?

• The SAQAMOLI Plan is a Monthly plan and payments for the FULL monthly subscription should be made after the two months initial payment (on the date of installation).

2) Is this a contract?

• Yes, this is a contract as per your signed agreement (Terms & Conditions).

3) What is the cancellation fee?

• Should you wish to terminate your account the complete cancellation fee as per your signed agreement is applicable plus your current month's subscription fee.

4) Is SAQAMOLI Plan is on lease plan or outright purchase?

• Both potions are available:

- For lease package ? the total cost is $109 inclusive installation plus two months subscription

- For Outright purchase ? the total cost is $329 i.e. $299 for installation plus $30 for one month subscription

5) Can I move to standard plan later?

• Yes, you may move to a standard 25 channel pack as and when you please, however you will need to come in store to complete an application form to move you back to the Standard monthly subscription of $54.95 per month.

6) Will Sky Pacific refund installation cost if I move back to standard plan?

• No, as this is the equipment fee which is non-refundable

7) Where can I make payments?

• Monthly Subscription Fees can be made at any Digicel Retail Outlets, Post Fiji Outlets, BSP Bank, ANZ Bank & Carpenters Billpay Outlets. Important Notice: Payments will take up to 48 hrs to reflect in the billing system, please ensure that payments are made well in advance.

8) Will my account number change?

• No, your existing account number remains.

9) If my bill is due today (Friday) and I want to apply for this package, will I be disconnected?

• Yes, you will be disconnected if you have no funds remaining. Should you wish to stay connected you can make your normal monthly payment of $54.95 to prevent this from happening and when your plan is changed to the $30.00 plan you will have a credit in your account.

10) Can I request for certain channels for this plan?

• No this is a standard plan and channels cannot be swapped around.

11) What is the timeframe and who will install the equipment?

• Standard installation period of 15 working days (3 Weeks) applies.

12) If I have been disconnected for a few years' can I sign up for this plan, do I get the new STB? Or what happens if I sign-up and find out that the box or dish is faulty?

• You will be required to use your existing equipment however if faulty than you would need to log a service call and either purchase parts that a faulty or purchase the equipment out right $299. If it is just the Decoder that is not working, then the Upgrade cost of $99(price may change time to time) is applicable.

14) When will my Sky Pacific services be installed?

• Services will be installed within 15 working days from the date of signed contract (weather permitting)

15) Is SAQAMOLI Plan a new offer or replacement of exiting sky plans?

This is a new Sky Plan available for new and existing Sky Pacific customers

16) How many channels does SAQAMOLI plan consist of?

It consist of 12 Channels

16) Which channels not included in Digicel Fiji 12 Channel Residential Plan?

17) Can this new plan signup for multi-room or Triple Play plan?

No, this is a single plan

18) What is the Price for the New SAQAMOLI Plan?

$30 valid for 30 Days

19) Does new signup on this plan includes 2 month subscription?

Yes, includes 2 month subscription

20) Is the Subscription amount compulsory for the new Sky SAQAMOLI Plan Signup?

Yes, subscription amount is compulsory

21) Is this offer applicable available in all Digicel stores?

Yes, the offer is for all stores

22) How can I view the Channel TV Guide?

• SKY Pacific TV guide is released weekly for all Sky Pacific channels. To access the TV guide directly from your SKY Pacific remote control, press the "EPG" button which will display individual program times. The TV guide is also accessible online via the SKY Pacific website (www.skypacific.tv) and on the Digicel Fiji Facebook page or you may dial *1515# for Digicel Subscribers and follow the prompts.

25) Who do I call if I have issues with the service?

• The Helpdesk is available for your assistance from 8am to 12am, 7 days a week;
• Email address: skypacific@digicelgroup.com
• Phone Contacts: 7003123
• Free call: 123 (Free for Digicel users)