SKY Pacific Customer Care
Digicel: 123 - free for Digicel users
Nakasi Rups Complex
Nausori Life Pharmacy
Labasa Retail Store
Nadi Jet Point
- Read and understand our Terms & Conditions
- Choose the Subscription Package most suitable to your needs
- Ensure you are equip with a valid photo ID, Landlords consent letter (If applicable), Installation Fee & first months subscription.
- Visit your nearest Digicel store and sign up today
Service Level Agreement
These minimum Service Level's will be maintained :-
- Outage to services for a customer must be fixed within 4 hours from time of fault being reported, otherwise rebates for subscription to be applied based on the sliding scale below-
An additional 3% rebate will be applied for every 24 hours of outage.
- 4-8 hours of outage - 1% rebate
- 8-16 hours of outage - 2% rebate
- 16-24 hours of outage - 3% rebate
These Service Level's and rebates are subject to the following conditions :-
- Rebates will not apply to sun spot outages, heavy rain in the area, incorrect usage or damaged equipment, force majeure and any act of God including but not limited to tsunami, cyclone or any instability which may cease electricity or other utilities in the area.
- The outage threshold for any disruptions caused by technical issues will be a minimum of 100 customers affected before these Service Levels will apply.
- There will be no minimum threshold for any disruptions caused as a result of billing irregularities and errors made on the part of Sky Pacific.